Damaged or defective returns?

It's our priority to make sure you receive your merchandise without any flaws.

In the event your product or your customers product is damaged or defective, our shop owners will need to contact Kin Custom by submitting a "Return Request" through our Creator Studio. You must contact Kin Custom within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.

Kin Custom will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. Kin Custom will inform you of its decision to approve or deny your request for a new product along with an explanation of its decision.

Kin Custom will not honor defect requests which are attributed to your customers size concerns or design flaws, which may include: spelling, grammatical, font, design, or appearance errors, if such errors are attributed to your submitted creation, design or customization. Please review our sizing charts before orders are placed to ensure our sizing meets your product requirements for your customers. For returns including defect requests, it's the shop owners responsibility to communicate with their customer on shipping instructions should they want the return product sent to their address in lieu of Kin Custom fulfillment center.

If a customer submits a return to Kin Custom fulfillment center instead of the shop owners return address, the shop owner has 30 days to submit a return inquiry for their customers order. After 30 days, the returned product will then become Kin Custom property for donation.

For reprint requests or return by mail, please follow these instructions:

  1. Login to Creator Studio.
  2. Under "Sales", click the "Return" tab to submit a request.
  3. If approved, securely pack the merchandise, making sure to include the packing slip or order confirmation. Please try to use the original shipping box and materials if possible.
  4. Mail your return package at the location provided by Kin Custom from any postal carrier of your choice.