If you log in and make a purchase at least once every 12 months, your account remains active.
At Kin Custom, we require accounts to stay active to securely store your designs, logos, and account information. Here’s how it works: if you log in and make a purchase at least once every 12 months, your account remains active, allowing us to retain your data on our servers. Inactive accounts—those without any login or purchase activity for over 12 months—will be flagged for closure, resulting in the permanent removal of all associated data.-
Why does Kin Custom require accounts to be active to store data?
To maintain secure and fast access to your designs, logos, and account information, we require users to be active. This allows us to manage server space efficiently and ensure a smooth experience for all users. -
What qualifies as “active” for my Kin Custom account?
To keep your account active, you must log in and make a purchase at least once within a 12-month period. This activity ensures that we continue storing your designs and other account assets. -
What happens if my account is inactive for more than 12 months?
If your account remains inactive for over 12 months, it will be flagged for closure, and all data associated with it (including designs, logos, and account details) will be permanently removed from our servers. -
Will I receive a notification before my account is closed?
Yes, we will notify you before taking any action to close your account. This gives you an opportunity to log in and place an order if you wish to keep your account active. -
Can I reactivate my account after it has been closed?
Unfortunately, once an account is closed due to inactivity, it cannot be reactivated. You would need to create a new account to use Kin Custom services again, including re-uploading any designs or logos. -
How can I ensure my data stays saved on Kin Custom?
To keep your data stored, simply log in and make a purchase within a 12-month period. This will reset the activity timer on your account, keeping your designs, logos, and account information securely stored. -
If my account is deleted, can Kin Custom recover my designs and data?
Once your account and associated data are deleted, they cannot be recovered. All designs and information would need to be recreated in a new account. -
Can I download my designs before account closure?
Yes, we recommend downloading any designs or important information if you do not plan to keep your account active. This will allow you to retain your work outside of Kin Custom’s platform. -
Who can I contact if I have questions about my account status?
If you have any questions regarding your account status or need assistance, please contact our support team at info@kincustom.com. -
Where can I find more information about Kin Custom’s data storage practices?
For more information on our data storage and account policies, please refer to our Data Storage Policy or reach out to our support team with any questions.