Two delivery attempts are made from DHL. If you miss the second attempt, please contact DHL to confirm which DHL hub the package is located at for pickup. After two attempts have been made, the package will remain with DHL for 7 days before sending back to the shipper or you may risk having it destroyed. Once a shipment is destroyed, Kin Custom cannot refund the order. If you have issues retrieving your package, please contact Kin Custom and we are happy to assist in getting your package successfully delivered.