Due to the novel coronavirus outbreak, orders submitted from 1/31- 2/18 will be placed on a temporary delay. All orders submitted during this time will be shipped via DHL Express free of charge on or before 2/21.Our production team has resumed normal working hours. Please review the order status timelines below:
**Orders placed from 1/21-1/30 will be shipped via DHL Express on or before 2/13.
**Orders placed from 1/31-2/18 will be shipped via DHL Express on or before 2/21.
**Excludes Home Goods as delays will be after 3/1 or longer.
As of January 30th, the World Health Organization has declared the novel coronavirus as a global health emergency. We understand this is a very concerning time for those affected by the outbreak as well as your business. Since January 21st, our manufacturing centers have been closed due to Chinese New Year including customs.
Although our manufacturing centers in Quanzhou, Fuijan province are not near the current affected areas in Wuhan, Hubei province, Chinese government officials are mandating to extend Chinese New Year until February 10th, 2020 in efforts to prevent spreading of the virus. Because Chinese New Year has been extended, businesses must continue to be closed without exception including customs and shipping ports. Contingent upon Chinese government ruling, shipping ports may be able to resume normal shipping by February 10th but also may continue to be delayed.
Our production team is working very closely with our shipping carrier, DHL to ensure all screening requirements are met and will continue to adhere to all safety guidelines provided by international health agencies. If you would like more information on the screening requirements, please contact DHL.
According to World Health Organization, it is safe to receive a letter or a package from China as the virus does not survive long on objects.
Beginning 1/31, should you decide to submit an order with this notice, please note we will not be able to issue a reprint/refund but will make every effort to ship your merchandise as soon as possible.
For more information about the novel coronavirus, please contact your local health department or by contacting the Center for Disease Control.