We're committed to ensuring you receive top-quality products. Every item undergoes thorough quality assurance checks during our production process before we send it your way. However, in the rare event you receive a defective product, such as those with rips, tears, or damage potentially caused during customs inspections, we're here to help.
To assist you efficiently, we kindly request that you send photos or videos of the defect to our Customer Services team within 3 days of receiving your merchandise. This will allow us to evaluate the issue accurately. If we confirm a defect, you'll receive a full refund for the defective items to your original payment method, and there's no need to return the merchandise.
Please note, our quality guarantee focuses on defects in manufacturing and materials. Concerns related to size, fit, color preferences, or the specific materials used are not covered under this guarantee. We appreciate your understanding and are dedicated to ensuring your satisfaction with every purchase.