What if I haven't received my package?

Lost, Stolen or Undelivered Packages

If you have not received your package within 14 days or you believe it has been lost or stolen, please notify Kin Custom within 14 days of the shipped date. We will refund or reprint free of charge and file a claim on your behalf. If you have not inquired with Kin Custom about a missed, lost, stolen or undelivered package within 14 days of the ship date, Kin Custom will not be able to refund orders.