What if I entered a wrong shipping address?

Change a shipping address

If you entered the wrong shipping address, you can submit an "Incorrect Shipping Address" form inside the Kin Custom app. Please follow the prompts below to make changes in our Shopify app as well as all other sales channels. 

Shopify App

For all shipping updates/changes, a Shop Owner can submit an 'Incorrect Shipping Address' change within the Kin Custom app. Please follow the prompts below:

  1. Login to Kin Custom app
  2. Click the 'Help' icon on the the header
  3. Scroll, at the bottom click 'Contact Us'
  4. Submit all fields including KC Order# e-mail address order was placed with, and correct shipping address

Note: Please make sure you include all relevant information in the comments section to avoid order issues or shipping delays. Shipping addresses cannot be changed once the parcel has left our fulfillment center. All requests must be submitted to Kin Custom prior to shipment.

 

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Creator Studio (and Other Sales Channels)

For all Shop Owners who do not use Shopify app, please follow the prompts below:

  1. Login to Creator Studio
  2. Click 'Settings' on the left side menu
  3. Submit all fields including KC Order# e-mail address order was placed with, and correct shipping address

Please note: you must have all information noted in the comments section to avoid order issues or shipping delays. Shipping addresses cannot be changed if the parcel has left our fulfillment center. All requests must be submitted to Kin Custom prior to shipment.

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Note: If an incorrect shipping address is entered after your package has left our facility, or if DHL is unsuccessful to deliver to an address, we will receive notice from DHL and notify you of the shipping fees incurred to resend the package to the correct address. Once payment is received, we will arrange to re-route the package. If you fail to respond or make a payment within 7 days of our shipping fee notification, the package will be disposed.