If you entered the wrong shipping address or would like to upgrade your shipping, you can now update in Creator Studio as long as your product has not been shipped.
Express & Premium Shipping
Due to the change in address, you may or may not have additional fees that incur. When shipping with DHL, address change is free of charge within the service area. If out of state, additional fees will be owed and you will need to pay them prior to changing the address otherwise our manufacturing center will continue processing your order with the address the order was submitted with.
IMPORTANT! After a package has been shipped and a wrong address is used, USPS will ship the package back to Kin Custom for reshipment. Additional fees will be owed and you will need to pay them prior to reshipment to the correct address. Please contact Kin Custom directly to update the address. You may or may not have additional fees that incur.
Updating Address Before Shipped
If 'Update Shipping' is not available, your order has already been processed for delivery and cannot be changed. If 'Update Shipping' is available, you may only upgrade the shipping method from Standard to Express or Premium prior to your order being shipped. In the event you would like to upgrade your shipping from Standard to Express or Premium, we have given you the capability to do so as well.
Simply follow the steps below:
- Login to Creator Studio
- Click 'Orders' on the left side menu
- Click 'Orders' tab
- If your order is eligible, under 'Tracking' column click 'Update Shipping'
- Follow the prompts to change the address/submit payment