Where can I find tracking information for my orders?

Order Status and Tracking Information


Please note: We average a 3-business day production timeline before shipping. Choosing a faster shipping option will not expedite the production process. Average shipping times are to be used as an estimate after the carrier picks up an order. 

Sign-Up for Carrier Delivery Alerts:

We encourage all customers to enroll with carrier delivery management solutions such as:

These are great resources to see where your packages are and direct updates from the carrier can be provided with SMS updates as well as e-mail. You may also be eligible for leaving delivery instructions such as:

  • Choosing Your Delivery Date (dates can be selected after it's expected delivery date, not before).
  • Authorize a Signature Release
  • Collect from carrier pickup locations

Log In To Creator Studio:

You may also view tracking in Creator studio. After you receive your 'Order Shipped' confirmation e-mail from Kin Custom, it can take up to 48 hours for tracking information to show up in a carrier's tracking system. 

  • Click 'Orders' tab on the left hand menu
  • Click 'Orders' on the header
  • Order Status is displayed in the 'Status' column
  • If tracking is available, it will display under 'Tracking'

If tracking is not available after 48 hours of the shipped date, please submit a contact form with your order number.