Why is my promo code not working?

Common promo code error messages explained.

Having trouble with a promo code?

Below are common error messages and explanations as to why your code will not work:

  1. Expired
    • The code is on EST and if it's after the marketed expiration date, it is now considered expired and cannot be redeemed. 
  2. Invalid
    • The code is not from Kin Custom
    • The promotion has not started yet
    • The code was typed incorrect (watch for spacing)
    • The code is registered to a specific user and cannot be applied to the transaction under a different email 
  3. Not Eligible 
    • Your registered Welcome30 offer code is being used for orders other than sample or imported orders. Visit How to use my Welcome30 Offer for more information on how to qualify.
    • Promo codes and discounts will be available during certain periods. On the checkout page, only one discount or promo code may apply, not both. If a discount is already applied, the promo code is considered 'not eligible'.

If none of the above apply and you are still having issues with the promo code, please submit a Contact Us form with a screenshot of your order with the promo code error. We are happy to resolve and investigate further to see what could be causing the issue!